Trust Center

Welcome to the Ordergroove Trust Center. Ordergroove provides a Relationship Commerce Cloud, and this portal is designed to give you a clear understanding of our commitment to security and trust.

Here, you'll find comprehensive information about the security and privacy practices we have in place to protect our systems and your data. Our trust posture is built upon a foundation of rigorous controls and oversight. We regularly undergo independent examinations, such as the SOC 2® Report, which assesses our system's controls against the Trust Services Criteria for Security, Availability, Processing Integrity, Confidentiality, and Privacy. This report provides assurance that our service commitments and system requirements are met.

Ordergroove maintains a strong governance structure, with our Board of Directors demonstrating independence from management and actively overseeing the development and performance of internal controls, including security and privacy risks. We also emphasize integrity and ethical values, with clear policies, a code of conduct, and a disciplinary process for any violations.

Data protection is paramount. We have established a clear point of contact for privacy inquiries, allowing data subjects to submit requests or report incidents. Furthermore, we meticulously manage our relationships with third-party service providers and vendors, ensuring they meet our stringent requirements for preserving and protecting information through due diligence, risk assessments, and formal contracts that address security and privacy. While we utilize subservice organizations for cloud hosting, we ensure that complementary controls are in place to achieve our service commitments. To further mitigate risks, Ordergroove maintains cybersecurity insurance to address the financial impact of potential security incidents.

This Trust Center provides detailed evidence of these practices, offering transparency into how Ordergroove safeguards its systems and your information.